Shipping & Returns
SHIPPING POLICY
Shipping is available utmost all parts of India. Order placed will be shipped within 1-2 days(Sunday and national holidays are not included).
Shipping Charges:
A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 299/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). However few locations identified by pin code do not pass the criteria of free shipping above 299/- .
By entering the pin code you can see your shipping charge in cart excluding(Taxes and discount availed on coupon code)
Shipping charges are not refundable in case of refund and exchange.
Shipping charges can be changed by Innate Whites without prior notice. Please check shipping charges before check-out.
Estimated Delivery Time:
During Covid lockdown delivery is subject to MHA and state government guidelines.
Areas identified pin code has availability of reputed shipping companies would receive orders in 4-6 days. If not, would receive shipment by Indian post and can take 1-2 weeks.
Expected delivery date motioned at check-out, cart and e-mail is tentative.
InnateWhites provides greater customer experience by keeping up on the estimated delivery time, no delay would happen until its necessary. However, in the event of unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which InnateWhites is not liable and would request its users to cooperate.
InnateWhites reserves the right of order cancellation at its sole discretion, in case of longer delivery time or package has lost in shipping and refund would be initiated.
Final price are subjected to be confirmed at check-out
Tracking Packages:
Customer will receive an email within 24 hours containing courier company name and tracking number which can be used for tracking. Tracking can take another 24 hours before appearing.
If tracking email would not receive within 24hours please check spam/junk folder in your mailbox before contacting.
Non-availability on Delivery:
The delivery partner will connect you at the registered mobile number in case of failed delivery attempt before second attempt. In case of failed second attempt the order would be cancelled by InnateWhites and refund would be initiated against order amount excluding shipping charges.
Return Policy
- Due to the hygiene and personal care nature of the product currently listed in the store is not returnable.
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- In the unlikely case of a defect, damaged, tourned, or different product received by the consumer,
The consumer is eleigible for a full refund or replacement as applicable.
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- In the case of refund or replacement we may contact you for futher assurance.
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- Some courier service does not support return pickups in that case customer has to ship the item to Innatewhites and the shipping cost would beared by the customer.
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- Once the item is received by InnateWhites, a refund will take place in 6-7 working days.
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